You can get in touch with our customer service team via our contact page. Whether you have questions about your order, need assistance with a product, or simply want to provide feedback, we're here to help out.
Do you deliver globally?
Yes, we're proud to offer global shipping! Wherever you are in the world, we'll deliver your order right to your doorstep. Our extensive network of shipping partners ensures fast and reliable delivery to virtually any destination.
How long does it take to ship my order?
In most countries, our shipping service generally estimates a delivery window of 3 to 5 business days. However, please bear in mind that shipping times can vary depending on your specific location within the world, as factors such as customs processing and distance may influence the exact timeframe of delivery.
How do you handle refunds?
Refund Process
If you want to return your items and get a refund, they must be returned within 30 days of the delivery date. To be eligible for a refund, the items must be in their original condition, unused, and in their original packaging.
To start a return, please email our customer support team at info@arcanaposters.com. Provide your order number and a brief description of the reason for the return.
Our team will then provide you with detailed return instructions.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or issue a refund, as applicable.
What if there's an issue with my order?
If you encounter any problems with your order, such as receiving a defective or incorrect item, please contact our customer support team immediately. We are committed to resolving any issues promptly and ensuring your satisfaction with our products. Your happiness is our priority, and we strive to provide exceptional customer service in every situation.
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